Ovelyn N

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Verified Reviewer
| map-marker Makati City, Manila

My order is Samsung Refrigerator

Robinsons Supermarket - My order is Samsung Refrigerator
Robinsons Supermarket - My order is Samsung Refrigerator - Image 2
Robinsons Supermarket - My order is Samsung Refrigerator - Image 3
I have order I know it is already paid until now I cannot receive maybe they cannot contact to me reason my simcard I use is missing. I well give my new number 0960248**** Please contact me and this is my address #21 10st. Central Signal Taguig City.
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Dale W Kpv

I be been living here in Antipolo City Rizal Masinag Mayamot BRGY for 9 years..Im married retired pensioner.. I remember the construction of your market here in Mayamot BRGY here on Sumulong Rd.. I re

I be been living here in Antipolo City Rizal Masinag Mayamot BRGY for 9 years..Im married retired pensioner.. I remember the construction of your market here in Mayamot BRGY here on Sumulong Rd.. I requested and received a Rewards card back then and now it has expired..I tried to get it renewed September 4 2023..The clerks informed that that they can't do it and that a new program installed now only for Native here in Philippines.. Are foreigners allowed to purchase and use rewards card at your Stores here in Philippines Antipolo City Rizal Masinag Mayamot BRGY? Thanks
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Pros:
  • Convenient
Cons:
  • Some friendly workers

Preferred solution: .I tried to get it renewed September 4 2023..Are foreigners allowed to purchase and use rewards card at your Stores here in Philippines Antipolo City Rizal Masinag Mayamot BRGY? Thanks

User's recommendation: Need Customer Shopping rewards card for Foreigners

mary rose d

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Verified Reviewer

from malanding diser to cashier

it is ok lng po ba na un diser utusan sa ibng store?if its ok po.kng ano po mangyari sa daan sagot po ba ni robinson pg na disgrasya ang diser?ok lng po mga mechandiser na naglalandian sa loob store?kasi un robinson ermita ok lng ata .sasabhin pa nga sa diser gagawin k nlng cashier para d kau naglalandian sa old and new warehouse ang GANDA NMN NG company nyo kunsintidor..ksama ba sa trbho ng diser ang pg hatid sundo sa mga superior niya? dhil xempre superior niya hindi siya pwd tumanggi dhil pag iininta un diser.tuwing renew ng contrata kailangan my lagay bago sign?my bayad ang perma?
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mary r Tok

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Verified Reviewer
| map-marker Manila, National Capital Region

Powertrip

Original review Nov 27, 2022
robinson ermita supermarket tolerate mga nag lalandian diser.pugad ng Malalandi d na trabho mg diser un personal nlng mga interest papagawa pa sa diser .sagot nyo ba pg my mngyri d maganda sa tao/diser nyo.wla sa ayos mga employee nyo.Head office baka nmn gusto nyo alamin mga nangyyri sa store nyo.wala sa ayos employee nyo.d nkakarating report sa h.o ksi sa hinaharang.nakakagalit.
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Preferred solution: Apology

Jomar A Ozh

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Verified Reviewer
| map-marker Taguig, Rizal

Applicant

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Good day po. Ma'am/Sir, My i follow up for my application regarding on your vacant positiion, on your post on robinson easymart Baler. Thank you and God Bless! You may contact me at 0946-391*-***
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Juancho R Nhw

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Verified Reviewer
| map-marker Santo Tomas, Calabarzon

Complain for your Rude staff and very bad behavior of Staff in Robinsons Southwoods Mall in Brgy San Francisco Halang

Good day

I just want to complain the bad behaviour/attitude of your Staff in Robinson's Southwoods Mall in Brgy San Francisco Halang Biñan Laguna, I bought snack around 16:08:14 August 16, 2022. Name of Cashier: Bernagine Dalisay.

Transaction ID: 4489 upon paying the cashier Bernagine Dalisay was not attentively and did not ask if they have robinsons reward and they transact the items without swiping my robinsons reward, I tried to ask Bernagine Dalisay if they ask me or informed me about robinsons reward. They said " YES" but eventually they keep lying and eventually argue with me and still argue with me with bad behavior at all and even smile they will not do at all.

please give them a discplinary action, or warning please speak with them and give a better training how to interact with customer, with respect, smile. I hope you fix this problem as soon as possible

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Preferred solution: Apology

Anonymous
map-marker Calapan, Mimaropa

No action for 23 days

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Here at robinsons supermarket, Calapan City Oriental Mindoro. I had a debited transaction last March 30, 2022. They told me to wait for 7-15 days at babalik na yung pera sa atm ko. But until now, April 22, 2022 wala pa rin bumabalik sa atm card ko. At nung nagtext ako di sila nareply kahapon. Tumawag ako s acustomer service saka pa lang ipafollow up at itetext din daw ako kahapon kapag nakapagfollow up na pero di sila nagtext. Wag nyo na sanang paabutin to sa legal na paraan.
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User's recommendation: The burden on this matter ay nasa customer. Very disappointed.

Jun K
map-marker Milaor, Bicol Region

Robinsons supermarket Naga claimed there was only 1 successful transaction but my BDO passbook reflect there was 2 successfully charged transaction payment

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Robinsons supermarket Naga claimed there was only 1 successful transaction but my BDO passbook...
Double transaction with Robinsons supermarket but they claimed there was only 1 successful transaction
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Loss:
$184

Preferred solution: Full refund

User's recommendation: Never use debit card with their terminals

Anonymous

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Verified Buyer
| map-marker Guiguinto, Central Luzon

REFUND

Robinsons Supermarket - REFUND
Robinsons Supermarket - REFUND - Image 2
Robinsons Supermarket - REFUND - Image 3

Good morning!

It's been a week since I filed for a refund due to overpaying using my gcash balance paying groceries at the Robinsons supermarket. There are having problems that day about receiving money from gcash.

I was shocked to know 10,020 was deducted even if my bill was 1,028.

So my refund is 8,998.

The Branch is from Robinsons Pulilan

and the money was for my Grandmother's hospital bill. She had covid and the money that I used was for her to be release from the hospital.

I had the receipts and evidence needed for this case. This was an important concern for me.

No one from the main head responded, the branch always said that there's no feedback from the main service.

No one seems to care for my concern, it's 8,998 that was needed to refund. It's a little amount for others but we are not rich.

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User's recommendation: If there's some technical problem with the server especially gcash, don't pay with it.

Mariecris A

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Verified Buyer
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Request for a Refund

Robinsons Supermarket - Request for a Refund
Hello, good day! Will I be available to get a refund for my orders, ma'am/sir? I've paid 3, 066.50 pesos a while ago using my Visa Home Credit Card and upon checking right now, the total is only 2, 516.00. My order # is 125842. Please assist and response to me as soon as possible. Thank you very much!
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Loss:
$11

Preferred solution: Full refund

lyd r Ujr

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Verified Reviewer

Avoiding defective carts

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I did not notice that the big cart had a misaligned rear wheel. It pulled slightly to right side when rolled. After a while, my hip muscle started to ache because I exerted unbalanced force to push cart to move straight forward. So I switched cart after 5 minutes. I am very, very pissed because I suffered from right hip muscle sprain for many days combined with medications and massage therapy sessions.
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Pros:
  • 1st class fruit and vegetable quality
Cons:
  • Highest premium price
  • Defective carts
Reason of review:
hip sprain pushing carts with misaligned rear wheel

Preferred solution: replace or fix defective carts

Anonymous

Shortened Promotion sales period

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Oct 1-31 Promotional sales-Breakfast festival with selected discount prices abruptly ended by 3rd week of this October.
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Reason of review:
Not as described/ advertised

Preferred solution: must indicate good while supply lasts

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